Frequently Asked Questions

Yes. Our products are designed to support healthy hair routines for a variety of hair textures and curl patterns. Whether your hair is straight, wavy, coily, or tightly curled, our formulas are crafted to nourish, cleanse, and support healthier-looking hair at every stage of your journey.

Our Moisturizing Shampoo is formulated to gently cleanse without harsh sulfates that may strip the hair of its natural moisture. We believe in clean, intentional ingredients that work with your hair — not against it.

Our Cherry Detox Shampoo was created specifically to help refresh the scalp by removing buildup while supporting a cleaner, more balanced scalp environment. Used consistently once to twice a month, it helps clear the way for healthier hair growth.

We recommend the following order for your She Grow routine:

1. Cherry Detox Shampoo — Weekly scalp clarifying treatment
2. Moisturizing Shampoo — Gentle cleanse for moisture maintenance
3. Moisturizing Conditioner — Rinse-out deep hydration treatment
4. Intensive Follicle Repair Oil — Scalp nourishment and moisture sealing

This sequence is designed to cleanse, condition, and protect your hair and scalp in the most effective order.

Most customers use the full routine weekly. The Cherry Detox Shampoo can typically be used 1 to 2 times monthly depending on your level of buildup and styling habits. The Intensive Follicle Repair Oil can be applied to the scalp 2 to 3 times per week for best results.

We focus on intentional, thoughtfully selected ingredients that support scalp care, moisture, and healthier-looking hair. Our formulas are built around botanicals and clean ingredients designed to nourish — not just coat — your hair and scalp.

No. The Intensive Follicle Repair Oil is lightweight and designed to nourish the scalp and help seal in moisture without feeling overly heavy or greasy. It absorbs effectively, making it comfortable for regular use between wash days.

Orders are typically processed within 2 to 5 business days before shipment. Once your order has shipped, delivery times will vary based on your location and selected shipping method.

Yes. Tracking information is sent to your email once your order has shipped. Please allow up to 24 hours for tracking updates to appear after you receive your confirmation.

Currently, shipping availability may vary depending on location. Please check out to see if your country or region is supported. We are working to expand our shipping options to reach more of our community.

Please contact us as soon as possible if you need to make changes to your order. Once an order has been processed and fulfilled, changes may not be possible. We will always do our best to assist you.

Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us directly and we will work with you to find a resolution. Your satisfaction and trust matter deeply to us.

We're so sorry if your order arrived in less than perfect condition. Please email us within 48 hours of delivery with photos of the damaged item and packaging. We will make it right as quickly as possible.

Consistency is the key to any hair journey. Results vary from person to person based on hair type, current health, and routine consistency. We recommend committing to the She Grow system for a full 90 days to allow your scalp and strands time to respond. Many customers begin noticing changes in how their scalp feels and how their hair behaves within the first 30 days.

Yes. Our products can be incorporated into many healthy haircare routines, including protective styles. The Intensive Follicle Repair Oil is especially effective for scalp care between wash days while wearing braids, twists, or other protective styles.

Our moisture-focused products are designed to support hydration and scalp care for different hair needs. For low porosity hair, we recommend applying products to freshly washed, steamed, or warm hair to help open the cuticle for better absorption. For high porosity hair, our Moisturizing Conditioner and Intensive Follicle Repair Oil work together to help seal the cuticle and retain moisture longer.

For questions or support, please contact us through our website contact form or business email. We are happy to help support your healthy hair journey and will respond as quickly as possible.